Good to Know
Here you will find useful information to make your holiday smooth and enjoyable.
Deposit
After your booking, we kindly ask you to transfer a deposit of 250 € per apartment per week of your stay to our account within 7 days. Your reservation only becomes binding once we have received the deposit and sent our written confirmation.
Cancellation Policy
In case of cancellation within 30 days prior to the start of your holiday, the deposit will be retained by us.
Travel Cancellation Insurance (Our Recommendation)
Sometimes life gets in the way – an illness, an accident or some other unforeseen event. For situations like these, it is worth taking out travel cancellation insurance: it covers your cancellation costs if you have to cancel your holiday or cut your stay short.
One reputable provider is the Austrian insurer Europäische Reiseversicherung. You can take out suitable cancellation cover directly online on their website:
https://www.europaeische.at/en/travel-insurances/hotel-cancellation-plus
Check-in / Check-out
On your arrival day, your holiday apartment will be available starting from 2:00 pm. On your departure day, we ask that you vacate the holiday apartment by 9:30 am at the latest. In case of late arrival or early departure, the booked holiday period will be charged in full, regardless of the actual duration of use of the holiday apartment.
Payment Methods
You can conveniently settle the balance for your stay:
- before your holiday starts by bank transfer to our account, or
- during your stay with us by instant bank transfer or in cash (permitted by law up to €4,999.99).
Bank Details
Bank: Südtiroler Volksbank
Branch: I-39032 Sand in Taufers (BZ)
Account holder: Steger Josef Maria
IBAN: IT49H0585658270006571236804
SWIFT / BIC: BPAAIT2B006
Pets
We kindly ask for your understanding that no pets are allowed at the Enzianhof.
Non-Smoking Apartments
Smoking is prohibited in the apartments and all communal rooms of the farm. Smoking is permitted on the balconies and terraces.
Parking
For all apartments, a covered parking space is available. The apartments Nature, Relax, and Stadl additionally offer the advantage of ground-level access.
E-Charging Station
Take advantage of our convenient E-charging station for a quick and comfortable recharge of your electric car (charging fees apply).
No group bookings
Please note that we do not accept bookings from tour groups or large parties that would occupy the entire house. The Enzianhof is a place to relax and unwind – ideal for families, couples, and small groups of friends. Thank you for your understanding.
